Overview

All sales are final, because all orders are made to order therefore can’t be returned or exchanged except it arrives faulty.

Because all orders are made to order and personalized  to fit each customer, it can’t be returned. Unless it arrives faulty, which proof of the same should be provided immediately (or nothing can be done).

However, we inspect and take photographs of the piece ordered before shipping.

If there’s any issues with your order, please contact us at support@leriochae.com and our team would get back to you.

Sale items

Only regular priced items may be returned. Sale and gift items cannot be returned.

Cancellation can only be done 12hours after order is placed(because after that, processing has begun).

We do not give refunds and cancellations if the payment gateway used is Paypal. 

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your returned product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@leriochae.com for more questions related to refunds and returns.