1. What countries do you ship to, and how long does it take?
We offer worldwide shipping! Delivery times typically range from 3 to 8 business days, depending on your country.
2. How do I know the proper size to order?
Each piece is handmade by me with care to ensure the perfect fit. Here’s how to choose your size:
• Refer to the Leriochae Standard Size Chart attached to each product listing and select your exact size (S, M, L, etc.) based on your measurements.
• DO NOT size up or down. Handmade pieces require precise measurements to fit perfectly.
• If you’re unsure about sizing or between sizes, select the Custom Size option and provide your exact measurements (bust, waist, hips, etc.). This ensures your outfit will be tailored specifically for you!
For any questions about sizing, feel free to reach out before placing your order.
3. What is the turnaround time for orders?
Since all pieces are handcrafted with love by just one person (me!), processing times vary:
• Made-to-order items: Typically require 1–3 weeks to be ready for shipping.
• Smaller items like hats or bags: 1 week
• Larger or complex items like sets with maxi skirts, long sleeves, or trousers: 2–3 weeks or longer, depending on the workload.
• Ready-to-ship items: Dispatched within 24–48 hours after your order is placed.
Thank you for your patience—every piece is made especially for you with care and dedication.
4. How do I wash and care for my piece?
To ensure the longevity of your handmade piece:
• Hand wash or use a gentle machine wash (low settings).
• Use lukewarm water and let the item air dry flat.
• Avoid tumble drying or bleaching.
By following these steps, your Leriochae pieces will stay beautiful for long!
5. How can I track my order?
Once your order is placed, you’ll receive an Order Confirmation email.
• When your order is shipped, you’ll receive another email with your shipping details and a tracking link so you can monitor its journey to you.
If you have any issues with tracking or haven’t received your order within the expected timeframe, don’t hesitate to reach out.
6. Do you accept returns or exchanges?
Due to the nature of handmade items and the customisation involved, we are unable to accept returns or exchanges. For made-to-order and custom-made pieces, this policy helps maintain the quality and uniqueness of each item.
If you encounter any issues with your order, please contact us—we’re here to help resolve them!
7. Do you offer gift packaging?
Yes! If you’re purchasing a Leriochae piece as a gift, let us know during checkout. We’ll wrap it beautifully for the recipient at no additional cost.
8. What if I have more questions?
If you have any additional enquiries, feel free to:
• Email us at support@leriochae.com
• DM us on Instagram: @leriochae
We usually respond within 12–24 hours and are happy to help!